290.204 Managing the Customer Experience (15 credits)

IMPORTANT NOTE:There have been changes to this course for 2022. For 2021 enrolments please check the individual offering description below to confirm details for:

  • Prescription

This course examines the customer experience when navigating physical and virtual service environments. It explores the theory and practice regarding customer experience.

Requirements Requirements help

  • Prerequisite(s):
    General Prerequisite: At least 45 credits from 100 level

Offerings Offerings help

Year Semester Mode Location
2021 * Semester Two full semester Distance
2022 Semester Two full semester Distance

* Due to recent changes you should carefully check this offering to confirm details before you enrol.